FAQ Gondola
Answer: Pegboard is still the most commonlyused back panel, but we do offer a solid “martek” board in some sizes. We also supply slot wall as a backpanel.
Answer: We offer 3 different half-gondola lengths. When planning a gondola using 13” decks, please allow for a 30” half gondola, when planning a gondola using 16” decks, please allow for a 36” half gondola and when planning a gondola with 22” decks, please allow for a 48” half gondola. A gondola using 19” decks will either use the shorter 36” half gondola or use the larger 48”.
Answer: Yes, 16” + 16” =32”, but we need to allow for the center post and the base bracket trim. This makes the overall width approximately 36”. For space determination, you should allow 4” in depth to be added to the deck size. For example the overall depth on a wall unit using 19” decks will be approximately 23”.
Answer: A half gondola end display includes the base deck and can be free standing. The food line end display is attached to a full gondola and does not include a base deck.
Answer: Please add an additional 2” to any given length of gondola or wall application. For example a 24’ wall shelving unit will require an area 24’-2” long.
Answer: A wall unit is a one-sided shelving unit placed against the wall. This unit would include a panel face, such as pegboard, on one side only. A half gondola is also one-sided, but it includes two panel faces, front and back. A half gondola is used when the backside is going to be seen, such as against a window.
Answer: All continuous runs of gondola or wall units require 1 starter unit, which includes 2 posts, 2 sets of base brackets and all the finishing trim. The add-on unit consists of 1 post, 1 set of base brackets and no trim.
General FAQ
Answer: We do have staff members who are experienced in planning various types of retail stores. Our expertise is limited to fixture planning and does not extend to structural plans.
Answer: We do have installers on staff and this service is based upon their availability. We can give you a contract price for installation or you can arrange to pay on an hourly basis.
Answer: Credit terms are extended to larger clients on approval, who purchase on a continuous basis over a longer period of time. Small orders from independent retailers are due upon receipt and, if millwork is required, a deposit will be required. Our terms for larger orders are typically 45% deposit, 40% upon receipt and 15% Net 30 days. We accept Visa & M/C payments.
Answer: We have our own truck for local deliveries. The rate depends upon location and whether a helper is required to unload. Shipments outside of the lower mainland are shipped by common carrier. We can supply you with shipping costs for budget purposes, but these are subject to change. Shipments are sent collect, unless prepaid arrangements are made.
Answer: We accept returns without charging a restocking charge if the following conditions are met. The product must be returned within 30 days of delivery, arrive in like-new condition in the original, unopened cartons and the return freight is pre-paid. Product returned later must be pre-approved and a 15% restocking charge will be applied. Custom product will not be accepted at any time without authorization from management.
Answer: There are a few factors that influence the speed in which we can ship your order. Some of these include the time of year, the size of the order and whether or not your order includes any millwork items. However, a standard shelving order could ship within 3-5 working days and no longer than 7-10 working days. Product availability would be discussed with you prior to an order given.
Answer: Our inventory level varies depending upon the colour. Some colours, such as white, are more popular, thus we maintain a higher quantity level. We order to inventory and to levels based upon demand over the previous 12-month period. Our strength as a company depends upon our ability to ship quickly. Based upon a 12-month usage rate, we are able to supply our customers in a timely fashion from the inventory we carry in our 30,000 sq. ft. warehouse.
Answer: We can supply many different colours including black, but we ship white, almond and silver gray from our inventory.
